Refunds and Returns

We’re sorry to hear that you aren’t completely satisfied with the product! We hope to make this situation right.

Please read below to learn about our Cancellation/Refund Policy and how to start a refund request.

Cancellation/Refund Policy

Our refund policies may differ based on the type of product purchased and are as follows:

  • Limited attempt practice exams: 30 days from date of purchase.
  • Unlimited attempt practice exams: 30 days from date of purchase.
  • Flash cards: 30 days from date of purchase.

Pass Pen assumes the right to deny any refund request that is outside of these policies.

Refunds may take up to 14 business days to complete. If after 14 days you haven’t received your refund, please contact us at

How to Start a Refund Request

Please send all refund requests to with the following information:

  • Your full name
  • The email address used to complete the initial order
  • Your order number
  • The reason for your refund request

If any of the requested information is missing this may affect the speed or viability of your refund request, so please provide as much detail as possible.

Again, we’re sorry to hear that our product didn’t suit your needs. Thank you for being a customer of Pass Pen.